Refund Policy

1. Refund Conditions

1.1. We offer a 30-day money-back guarantee. If you are not satisfied with our service, you can apply for a refund within 30 days of purchase.

1.2. Refund applications must be submitted through official channels, including detailed explanations of the reasons for the refund.

2.1. Applications exceeding the 30-day refund period will not be accepted.

2.2. Users who have extensively used API services (exceeding 50% of the package quota) are not eligible for full refunds.

2.3. Users who violate the terms of service are not eligible for refunds.

3.1. Submit refund application: Submit refund applications through customer service email or online customer service system.

3.2. Review processing: We will complete the review within 3-5 business days after receiving the application.

3.3. Refund execution: After approval, the refund will be returned to your payment account within 7-14 business days.

4.1. For users who have used part of the service, we may provide proportional partial refunds.

4.2. Partial refund amounts will be calculated based on actual usage and remaining service period.

5.1. If you disagree with the refund decision, you can apply for a review through customer service channels.

5.2. We promise to handle all refund applications fairly and justly.

If you need to apply for a refund or have any questions about the refund policy, please contact our customer service team:

Email: [email protected]
Online customer service: Through the customer service window in the bottom right corner of the website